Welcome to the first credit of ESH Paris Hotelschool Certificate in hospitality management. The course starts with a presentation of the organisation of hotels and hotel groups, followed by a method to analyse organisations called PCF.
The second part presents motivation techniques. It is central to the management course as motivation is one of the main tasks of a manager. You will learn how to manage work atmosphere, adapt job descriptions to increase motivation and motivate through rewards.
Finally, the course offers a method to structure answers to management problems based on syllogism and the corresponding applications to real-life in hotels.